Mon 27 July 2009, The Guardian

Calling a lawyer's client a customer is plainly wrong

By Marcel Berlins
What's the difference between a client and a customer, and does it matter? I was jolted into asking this profound question by an official press release announcing the launch of a new independent body, the Office for Legal Complaints (OLC) to handle complaints brought against lawyers by their dissatisfied – and here comes the revolutionary word – customers. Even the OLC's newly appointed chief ombudsman, Adam Sampson, said "customers".
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It was published by The Guardian, which adheres to the Guardian Editorial Code

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